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LurlockerBeginner

asked in Purchases & Returns

koodo called to confirm my address

I recently placed an online order for a new phone. I updated my address while I was placing the order. I received a phone call from a Koodo assistant who wanted to confirm my address. However I couldn’t make it to the phone and was left with a voice message. What am I supposed to do now? I have no way of calling the advisor back and I do not want to experience a delay on my order.

10 months ago

StromefamilyConnector

asked in Purchases & Returns

How Long Does It Take To Get A Software Update

Hi All,I am looking at getting a new phone. Weighting my options on potentially getting a Samsung S1FE or a Google Pixel 7. My issue is that specs on the Samsung S1FE state it's only running Android 11. I am running Adroid 13 currently on my Samsung A71. How long generally does it take for a software update to come in? Just wondering since I feel Android 11 would be a considerable downgrade for me.

10 months ago

analeaConnector

asked in Plans & Add-ons

SpMOBeginner

asked in Self Serve

Constant issues with self serve bill payment

I have tried for about 2 weeks now on multiple different browsers and on mobile. When I try to pay my bill through self serve it says: This service is unavailable right now.Please refresh or try again in an hour.If you still experience problems next time, please go to Koodo Assist and enter #AssistSS to schedule a callback.OTP_500_undefined Getting really frustrated as the bill is due soon and on multiple attempts this is not working. Of course koodo offers no live chat or email, so getting assistance on this in any kind of timely manner when I can’t be on a phone at work is aggravating. Koodo you need to do better at providing more resources for your customers. Still no idea what the issue is, and need to pay my bill.

10 months ago

Krista76Beginner

asked in Other

my cellphone is hacked !

My cellphone is hacked

10 months ago

Paul HarveyBeginner

asked in Billing & Payments

Unable to update my city (Quispamsis) from NB to my billing address.

Unable to update my city location (Quispamsis) from NB to my billing address. The city location choices are limited over there!!! What's up with this system? I never deal something like this before!

10 months ago

mad261Connector

asked in Other

New account request declined

I’d like to be a postpaid customer of Koodo (currently with Rogers), but apparently I have a ‘thin’ file ( definition: limited information to determine credit score) when Koodo ran a credit report. What options do I have to sign up with Koodo and how do I do it? I’ve read that I could have a co-signer on my account or pay everything up front? Only interested in a post-paid plans.

10 months ago

rileynextRockstar

asked in Tips, Tricks & Troubleshooting

cant send texts on new phone

I got a new iPhone and for some reason, an android contact of mine cannot receive my text messages. I can get there’s, and but they can’t recieve mine. It’s not an issue with the phone, as this happened previously on my old phone. How to fix it?

10 months ago

CardinaleBeginner

asked in Plans & Add-ons

20BG for 39$ plan

Anyone know why a plan wouldn’t show for someone? I checked the legal and it says its avail for existing customers too, and I don’t have a tab anymore, but the plan won’t show as an option for me. Assuming its a glitch with my previous tab account, but no number to talk to an agent and the callback time are egregious. Thanks in advance!

10 months ago

mgapasinBeginner

asked in Billing & Payments

change address

I have cancelled my account and move to a different provider. How can i get my refund if i have already changed my home address?

10 months ago

DnlJnaSBeginner

asked in Purchases & Returns

Old Plan, New phone

I'm looking to upgrade my Pixel 3 to a Pixel 7. The plan I currently have is unlimited Canada calling and texting, plus 4Gb of data. However when I try to buy the new pixel 7 on the website it does not acknowledge my previous plan. I do not want to change my plan as it suits my needs very well, is there any way to keep the old plan and only upgrade my device?

10 months ago

TonaBeginner

asked in Plans & Add-ons

Apple TV+ with your stream + plan

Website say I need to activate but when I click on it to activate I get the message this subscription through Stream+ plan has already been activate but website still showing not activated

10 months ago

Midnight2022Organizer

asked in Plans & Add-ons

Issues Setting up updated Visual Voicemail

Hello,I know that there was an update for the app visual voicemail. Well, I did get a message today. I didn't know that I had to update it. I did and I got this message on my android phone:How do I fix this? I tried to see if I downloaded the app on the Samsung Store or the Google Play Store and I couldn't find it (Perhaps the logo changed. I don't know. Can anyone help?

10 months ago

George1234Beginner

asked in Other

texting issue

Today I have a problem with a text to USA which has resent more than 30 times. I have texted other people in Canada today with no problem. My friend is annoyed at the persistent recurrence of the same text. I cancelled it and I restarted my iphone already to no avail. Thanks for any help.

10 months ago

JhyoungBeginner

asked in Plans & Add-ons

Getting the current $39 for 20gb deal with current number?

I've paid off my Tab now, after two years.Currently pay $50 a month for unlimited mins, texts and 12gb data.I want to get the new deal which is $39 a month for the same with 20gb data, but using my current number that I've had for years. Is my only option to create a new line and have a new number?

10 months ago

chickadeeAdvisor

asked in Other

"Enter a valid mobile phone number" - Several services deem my cell number as invalid or as a VoIP number

Previous thread I was following with similar information got closed.Basically the issue is that several services that ask me to attach a phone number to them (for instance, the 7/11 app or the ChatGPT app as examples) , do not like my phone number. When I enter my phone number they say it is invalid and sometimes add that they believe it is a VoIP number. It has never been on VoIP. How do I fix this? How do I get Koodo to tell whoever manages this stuff that the number is A-OK? I do not want to change my number as I have had it a long time and it would be extremely inconveinant.

10 months ago

Lhrnl92Beginner

asked in Billing & Payments

Charged Twice for Monthly Tab Charge

Hello,I just got my second bill and noticed I was charged $33 twice for the monthly tab charge? Has anyone else had a duplicate charge before?

10 months ago

Doris WindleAdvisor

asked in Tips, Tricks & Troubleshooting

wrong phone number called and listed on my usage history

i know what phone number I called at certain time on a certain day, but it is not listed on my usage history. Another number is listed at the day and time..Also I have message from other iphones that are not listed at all on my message usage history. Can someone explain this to me?

10 months ago

EmmutBeginner

asked in Purchases & Returns

I broke my phone today..

I broke my phone today by dropping it, it just turned off and won’t turn back on. I’ve tried plugging it in, holding the power button etc. Anyways, I tried to order a new phone, but when I get to the end of my purchase it asks to verify that I’m me by sending a 6 digit code to my phone that’s dead! So how do I get around this? The phone in question is a google pixel 5a

10 months ago

Syed AmeerBeginner

asked in Billing & Payments

Activation fee

Hello 👋 I've been a koodo customer for a year now. I've recently switched from prepaid to postpaid and was charged an activation fee. Although I am a customer already.

10 months ago

BermoBeginner

asked in Other

Brief and regular call interruptions/glitches -- silence for about 10 seconds

Ever since switching to Koodo a couple of months ago, I experience these regular interruptions or blips during all of my phone calls. For about 8-10 seconds every 5 mins or so, I can’t hear the other person and they can’t hear me. I’ve checked that my iPhone notifications aren’t somehow interfering, but it’s not that. I’ve also closed all other windows/apps and it still happens. It occurs during all calls, both with other Koodo provider phones and with landlines. I used to be with Rogers with the same phone, and this never happened. I’m thinking about switching from Koodo if it continues as it’s very frustrating. Has anyone else had this issue?

10 months ago

AnTomConnector

asked in Self Serve

My SIM suddenly stopped working.

I tried turning off and on the phone; then tried ejecting and reinserting the SIM card while the phone was turned off. My data is at it’s max and I need to add extra data, but I can’t receive texts.

10 months ago

HydraOrganizer

asked in Plans & Add-ons

Charged for Add-on

Why was I charged for an Add-on that I didn't add? I would like the charge to be reversed.

10 months ago

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