Hello,
I would like to upgrade my phone to a certified refurbished phone with tab basic and change my plan for the $25, 5GB plan.
I see the plan option in my account but when I try to select it, I receive the following error pop-up:
Something went wrong.
Our systems arent able to process your request at this time. Check back shortly or refresh the page.
No amount of coming back or refreshing fix the issue. I cleared the cache and cookies and tried on a different laptop.
I’d like to confirm that someone from the Koodo team will be able to manually switch my plan for the $25, 5GB after my purchase.
Thank you