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picture messages not sending

  • 28 November 2021
  • 9 replies
  • 2606 views
M

Yesterday I reset my networks and that erased all my Bluetooth connections. After I redid those, I can't seem to send or receive pictures messages now? 

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Best answer by Dinh 28 November 2021, 08:05

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9 replies

Dinh
Userlevel 7
Badge +4

Which phone are you using? if it is an Android, can you check your APN settings and see if it was reset correctly as per this https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone

Also, I assumed your cellular data was ON?

A Koodo customer, opinions are my own.
M

Which phone are you using? if it is an Android, can you check your APN settings and see if it was reset correctly as per this https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone

Also, I assumed your cellular data was ON?

Thanks. Yes it's an Android data is on and yes I checked those settings

M

Which phone are you using? if it is an Android, can you check your APN settings and see if it was reset correctly as per this https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone

Also, I assumed your cellular data was ON?

Thanks. Yes it's an Android data is on and yes I checked those settings

 

Dinh
Userlevel 7
Badge +4

Can you post a snapshot of your APN settings in the phone here? If it worked before and now it didn’t work, the MMSC might have set incorrectly.

A Koodo customer, opinions are my own.
M

 

Dinh
Userlevel 7
Badge +4

Your MMS proxy and MMS port wasn’t set correctly as per Koodo page above. Those value should be:

MMS Proxy: mmscproxy.mobility.ca

MMS Port: 8799

I recommend you  fix it and see if MMS works again.

A Koodo customer, opinions are my own.
M

Your MMS proxy and MMS port wasn’t set correctly as per Koodo page above. Those value should be:

MMS Proxy: mmscproxy.mobility.ca

MMS Port: 8799

I recommend you  fix it and see if MMS works again.

Omg thank you SO much! Success! Appreciate the help!!

M

Your MMS proxy and MMS port wasn’t set correctly as per Koodo page above. Those value should be:

MMS Proxy: mmscproxy.mobility.ca

MMS Port: 8799

I recommend you  fix it and see if MMS works again.

Omg thank you SO much! Success! Appreciate the help!!

 

M

Your MMS proxy and MMS port wasn’t set correctly as per Koodo page above. Those value should be:

MMS Proxy: mmscproxy.mobility.ca

MMS Port: 8799

I recommend you  fix it and see if MMS works again.

Very helpful! Thanks so much!!!

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