Koodo Community
Question

Wifi calling just stopped working, I have no service i cannot call koodo. need help from agent.

  • 22 March 2024
  • 1 reply
  • 81 views

Hello I work in a remote area with no cell service. Wifi calling has always worked here and it worked here for a few days before stopping. All of my co workers still have wifi calling so it is not a network or router problem.

 

I have reset wifi and bluetooth settings , I have tried airplane mode with wifi enabled, I have restarted my phone, I have enabled and disabled wifi calling many times, I have cleared the cache on the phone app, my phone is a Google Pixel 7 and is up to date. I have tried just about everything I could find on the internet. I believe it is a problem on the Koodo side and I would like to speak to an agent for help. I have reached out to Koodo on Facebook with no reply.

 

Any help would be appreciated as I need my phone for work.

 


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1 reply

Userlevel 7
Badge +4

Hi @Gbenteau 

Sorry for the late reply here!

We see that you managed to get in touch with us on social media. Please let us know if you have further questions.