Hi ​@ZacharyJuhlke 

We are sorry to hear you are having trouble accessing your voicemail

Just to confirm, is it the first time you access your voicemail? 

Did you follow the steps here to set up the voicemail https://www.koodomobile.com/en/help/voicemail?srsltid=AfmBOorJuXQD37NLyIiIcqo92g3IrZn8RbBQfUPrB-1py2q4lC-E0YPJ?

Yes. I go throught the steps up to created a PIN, and when I type a PIN in it says "invalid entry"

Did you use your phone number or any repeated or sequential numbers? 

I would try to set the pin with 4 normal passcode to see if that can help

I already put in a 4 digit code to begin with, and the error still happens 

Just to confirm, you did try with a random 4 digit number and not a number with a clear sequence like “1234”? and wasn’t related to your current phone number?

Yes, a random string

Let me flag a rep to see if there is issue with the account

Alright, thanks

​@ZacharyJuhlke 

We have sent you a PM so we can confirm some more details and further assist. Please check your community inbox when you get the chance.