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Question

Upgraded to eSimm but my phone doesnt support? S20+ 5G

  • 4 March 2024
  • 2 replies
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G

I ordered a new S24+ coming in few days, I went ahead and changed the sim to eSim as i have two sim cards (one from another company). It was only until after Agent set it up at store that my S20+ 5G doesnt support eSim? model: SM-986W, I purchased this phone used. So now my question is can I revert back to Physical sim for time being?

 

Thank you

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2 replies

M
Userlevel 7
Badge +4

I ordered a new S24+ coming in few days, I went ahead and changed the sim to eSim as i have two sim cards (one from another company). It was only until after Agent set it up at store that my S20+ 5G doesnt support eSim? model: SM-986W, I purchased this phone used. So now my question is can I revert back to Physical sim for time being?

 

Thank you

You will need to schedule a callback to speak with a rep and see if you can revert back to your physical SIM card. https://Koo.do/Chat 

D
Userlevel 7
Badge +4

You should be able to change your sim in self serve

 

  1. Log in to your Self Serve account.
  2. On the Overview page, click Self Serve and select Mobile services from the drop-down menu.
  3. Select Change your SIM card.
  4. Enter your new SIM number in the text box and click Continue.
  5. A 5-digit verification code will be sent to your current phone. In case your SIM is lost/damaged, the verification code will be sent to another line or to an email address on your account.
  6. Once you’ve entered the verification code, you can now insert your new SIM card into your phone. Turn the phone off and back on again. Heads up! It may take up to 15 minutes for your SIM to be activated.

 

https://www.koodomobile.com/en/help/koodo-sim-support

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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