Skip to main content
Koodo Community
Community

I recently transfered my phone number from another provider to Koodo. I have followed the steps given here. It has been several days and, while my phone number has succesfully been transfered, I am unable to receive text messages. Strangely the exception to this is that if I send a text message to someone myself, I am able to receive their reply. What should I do to get this problem fixed?

 

Some more information that you may find relevant:

-I can send text messages and phone calls just fine. I can also use my mobile data with no problem. The only problem is what I described above.

-I recently tried switching my sim card back to my old one momentarily, and when I did that, the text messages sent to me which I  had missed have shown up. It’s as if the text messages are still sent to me through my old provider.

-I tried resolving the issue using the Koodo digital assistant, which led me to checking that my APN setting match the ones on this page. They do match and that hasn’t resolved the issue.

-When I log in to koodomobile.com, my number shows there but on the call settings of my phone, it’s showing another number.

-My phone is an IPhone 11 and I’m using Messages as my texting app. Reading about similar issues online led me to try installing and using another texting app to see if that could fix the issue. It did not.

Let me know if you need more info.

Many thanks,

-Odilichukwu 

If you are using an iPhone, you shouldn’t have to worry about APN.

After porting to Koodo, have you reset network settings of the phone? If you haven’t do this: Settings > General > Transfer or Reset sDevice] > Reset > Reset Network Settings.

As well, try to disable iMessage and re-enable it again.

Hi ​@ALAGA 

We have looked into it on our end, and it seems the port request didn’t go through.

Is the phone number you tried to bring over active with the other provider?

Reply


Terms & Conditions
Koodo Community