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So after about 15 calls and 2 tech support visits I still have no home internet. It's been a month and I can't even schedule a callback.  On my modem Power and DS is solid green and US is flashing green. Lan is orange and randomly flickers? Could be nothing on the router mesh and wifi are both green and solid and internet is green and flashing slowly. 

Koodos solution so far was to send me a new modem. I doubt it's the modem

If you could give me any suggestions to try, the tech guy said the cord (which is running out the crack in my door instead of the usual wall coax) is set up properly, besides not being installed in the house. 

Honestly so long without internet it's becoming frustrating. So if you have any knowledge of the subject please comment or reach out w.e

Thank you

Kennedy

Now on the modem all are solid green except online is flashing and Lan is orange. It seems to go back and forth between these two states. (I am OP)

Hi ​@Kennedy3 unfortunately, we have no access to Internet accounts here. However, here are some troubleshooting steps you can try https://www.koodomobile.com/en/help/how-to-reset-your-modem-and-your-router and here is a guide to understanding the modem light indicators https://www.koodomobile.com/en/help/understanding-your-modem-and-router

If you’re still having issues you can contact our Internet team by scheduling a callback through the Koodo Assist

 

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