Koodo Community
Question

sim not work in mobile but work in other'

  • 14 April 2024
  • 2 replies
  • 24 views

I insert koodo sim card in other mobile. It's shows no service while.I add same card in other mobile than it's work. Even I add other sim in mobile than it's work.


2 replies

Userlevel 7
Badge +4

Hi @Harshidh007 

Is it also a Koodo sim the other one that you insert in your phone and it works?

When did you notice that your Koodo sim doesn’t work with the current phone? 

 

Userlevel 7
Badge +4

I insert koodo sim card in other mobile. It's shows no service while.I add same card in other mobile than it's work. Even I add other sim in mobile than it's work.

Which phone are you currently using? Is it compatible with the bands and frequencies for the Koodo network? https://www.telus.com/en/support/article/how-to-use-volte

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