I am having connectivity issue so Koodo sent me a replacement modem but it won’t go online when I connect. Do they need to update in account? I have been trying to schedule a callback but all the time I get a message we are busier than usual and not able to schedule callback. Thank you.
Userlevel 7
+4
I would try to reset the modem to its default settings to see if that can help. If that doesn’t, you definitely need a rep to assist.
Regarding the call back, if all the slot were filled, I would recommend you try again early tomorrow morning.
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