Does the text promotion have any sort of promo code or expiry date with it?

Could you share a screenshot of the text (leaving out any personal info if there is any)

Thank you, Allan. Here's the text. No promo code that I saw.

Hi ​@Jasoñ17 

Have you tried to add the phone to the cart and pick a different plan to see if the monthly cost of the phone changes from $5 to $0? 

I didn't think of that. I would be worried that the plan would kick in and I'd be out a new phone. But I'll give it a shot. Thanks!

Dear Allan, 

I was unable to test that theory as the website said it was down. Am i now unable to redeem this offer?

Try again now 

The website can be down at night for maintenance 

Hello! I tried and can proceed to checkout with the phone but i am unable to sign on for a 2 year contract to redeem the promotion. Any help would be great.

Hi ​@Jasoñ17 what tab are you selecting when making the purchase? You changed your plan the past month to a plan that is compatible with the Tab Basic only. The promotion is for Tab Mid or Plus. Have you tried to select a different plan? 

Yes, here is a screenshot.

Thank you for the screenshot! We’ve inquired with our team as well, the promotion is still active and loaded to your account.

The promotion is generally only available online but you can check if our call center team can help with the renewal, by scheduling a callback via the  Koodo Assist

We’ve left a note on your account with the details here so the agent will know you’ve tried online first. 

That's amazing! Thank you so much!

Well, heres life. Im unable to find a number to call. Brought me to self serve. Any chance you can have someone call me or gjve me a number? Id love to bave this done. Tha ks!

We don’t have a direct number and the customer support line is closed for today but we open again at 9 AM ET. You should be able to schedule a callback through the Koodo Assist then. Let us know if you can’t get through tomorrow though.