I was with koodo for years with a certain cell number (let’s call it Number A).

About two weeks ago I switched to another provider to get a better deal. A few days later, Koodo called me with a better deal to try to get me to switch back. I agreed and we set up a new account and they mailed me a new SIM card. 

I used Koodo assist to schedule a callback to merge my then dupilcate accounts and assign the new SIM card to my new number. I had to end the call before I could actually put the new SIM card in, because otherwise the call would have dropped, but he said it would work once I responded to thier text to give permission for the transfer (which I did).

I now have the new SIM in and I can make phone calls but can’t receive phone calls or send or receive texts.

I can’t figure out how to contact Koodo because their phone number doesn’t have an option to talk to a real person and I can’t schedule a callback because I can’t receive calls!