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Question

Number Transfer Issue

  • 16 July 2024
  • 2 replies
  • 19 views

Having issues transferring the number.

The account number nor the  IMEI number is inputted correctly. 

I am getting “Make sure to input correct number” 

 

Also am not able to get through the call to even set up support. How can I get a callback from a service representative 

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2 replies

D
Userlevel 7
Badge +4

You need to use koodo assist and enter #PortHelp

https://www.koodomobile.com/en/help?autobots=rollout

This will get you to the screen to schedule a call a callback so a rep can help you with your port. 

 

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Allan M
Userlevel 7
Badge +4

I would use the account number instead.

Using the IMEI often leads to port failures and errors. It’s a little iffy depending on how the carrier reports it and what they have on file for you for your IMEI.

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