Hello, I am not sure if you guys have experienced this or not, but my internet's not working.
I had switched over from Teksavvy to Koodo. June 27th was the selected activation date.
On that date I installed both the modem and router.
-The router had no issues and had a solid green light to indicate that it's running normally.
-The modem had all (US, DS, ONLINE) solid green but one that was constantly blinking. The "LAN" indicator was blinking nonstop.
I tried multiple devices trying to connect to the internet but nothing worked.
I contacted Koodo internet assist and was told that the modem needed to deactivated and then reactivated to work and will take 24-48 hours. It's been past that and still no internet.
I have also contacted Teksavvy to confirm that my services with them is cancelled. They did confirm and provided me with the cancellation transaction ID.
So what are my options here? This has been quite frustrating. I've called 3 times already and each time seems like they have no idea how to fix the issue, but told to wait.
Has anyone experienced this? Is activating internet services this complicated and time consuming, where it takes days if not more, past your selected activation date?
Please, advice would be greatly appreciated.