Just got back from Varadaro Cuba. Tried the Easy Roam on my Koodo phone but could not get data. Phone calls worked but I was primarily interested in data. Got home and was charged for 5 days of roaming. Called Koodo and they partially refunded my charges. So don’t turn on cell services in Varadaro. We used MagicJack over the resort’s wifi for phone calls which worked fine.
This topic has been closed for comments
Hi
We are sorry to hear you experienced issues with the services in roaming.
We have checked and all roaming add ons are provisioned to your account.
Did you try to switch to a different carrier while you were in Cuba to see if data was working?
Here are more troubleshooting steps for troubleshooting issues in roaming
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.