Hi there, it’s been more than the 2.5 hours since porting two of my numbers from Fido to Koodo, and I’ve gone through all the steps. The data from koodo is working, but I didn’t receive a ”Welcome” text from koodo on either of the phones. Is there a way to see if porting is still in progress with the two phone lines on my account?
No confirmation that port was successful?
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Hi there, you can check the port by following these steps:
Login to your self serve, click on self serve at the top, click mobile services, click manage your phone number. It should look like this.
![](https://uploads-us-west-2.insided.com/koodo-en/attachment/27cd85a9-e41c-42a9-9690-b62cdb1d9acc.png)
That’s perfect thank you! I’m new to Koodo so I wasn’t able to find the screen for checking/I couldn’t phrase my question in an understandable way to the chatbot. Both have been successful :) I appreciate your help!
No problem at all 🙂😎
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