Over the last few weeks I have repeatedly been losing services on my phone at my house. It will last for hours at a time. I can’t receive texts or make phone calls or use data when this happens. I live about 3 mins outside of town and once I leave my house and drive into town I gain service again. This was never a problem before and I’ve been with koodo for several years.
Network Outages in my home
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Hi there,
what device are you currently using? And have you followed any of the trouble shooting steps outlined in the link? If not I suggest you try them and respond here. Besides that if it is a google pixel device currently the most recent software update has caused issues with the Koodo network.
https://www.koodomobile.com/en/help/im-not-getting-any-network-service#
I have an iPhone 11 and my partner has an iPhone XR. We have both been experiencing these issues. I have tried most of the things on that list except for resetting my network settings. I can try that later when I’m home. I thought that because it was affecting both our phones it would be some kind of network outage but when I look at that outage link there aren't any in our area.
Check the cell towers in your area.
I noticed once that a tower went out since the building the tower was on was being demolished and rebuilt. That cell tower never went back up sadly
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