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My Samsung phone app blocks calls from a number that I never blocked. The person is in my contacts. The number is not in my blocked list. In my phone app settings “Block unknown/private numbers” is off. I only block high risk spam calls. There are no blocked numbers.  The person tried phoning 3 times. Each call shows as “Blocked call. Declined by phone”. The person was able to leave a voicemail. The last time they phoned me was in November. That call was successful. How can I unblock this number?

Have you enabled Hiya in your phone to block “spam calls”? I read somewhere, that system might mistakenly a number and blocked number on its own.


Hi ​@ljw, when you check the contact for this number, you will have a ‘More’ option (three vertical dots) in the bottom right of the screen. Can you see an option to block/unblock the number?

Are you using the original Samsung calling app, are you using any other spam blocking apps? Have you tried to delete and re-add the contact in your phone? 


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