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Question

My phone isnt receiving some calls

  • 10 April 2024
  • 1 reply
  • 20 views

Ever since I switched to 5G, some (not all) calls don't come through. I've since switched back to a 4G plan and the problem is persisting. 

This issue is a bit pressing at the moment, because I'm on the hunt for a job, and don't want to miss any potential calls.

Is this a Koodo network issue, or an issue with my phone maybe? Any solutions?


1 reply

Userlevel 7
Badge +4

Which phone are you using? were you in an area where you had good Koodo signal reception?

5G plan should allow you to access to all available 4G/5G/3G bands in the area. I would recommend you keep the phone in auto mode so it can select the best available signal in your area.

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