Hello, I'm currently outside of Canada and my cell phone has been damaged. I've purchased a new phone and I'm curious about how to activate my eSIM card to begin using my new device.
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Userlevel 7
+4
Which phone were you using? If that phone model was one of the older model, you can’t transfer eSIM. If you need a new eSIM, you will have to visit a Koodo kiosk (or ask your friend) and get a eSIM voucher. From there, contact Koodo via Facebook messaging or schedule a call back to a Canadian number that you had access to. A rep should be able to transfer the eSIM for you
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