Koodo Community
Question

LET and Wifi calling off

  • 8 March 2024
  • 4 replies
  • 130 views

Userlevel 1

** LTE. I got a pop up that LTE calling was turned off on my phone. I have no idea what this means. Checked and my WIFI calling is off, when I try to turn it on it says to contact Koodo?? I’ve never had this issue before. I live rural and there’s already no cell service here. WIFI calling is the only way we can call anyone. Why is this happening and how can I fix it?!


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4 replies

Userlevel 1

I checked and I already have the VoLTE access add on, so what else can I do?

I am having the same problem. Just received a call back from Koodo customer service, they are having a network problem that they are working on, hope to have it fixed by tomorrow morning.

Userlevel 7
Badge +4

Wifi calling is affected too! 

Userlevel 7
Badge +4

Hi @Hannah Jade Bennett , @BJW2 , @Robert T ! Mostly iPhones were affected by this. We were told that the issue is supposed to be resolved. Can you please confirm if you are still having this issue ? 

If so, it is recommended to reboot the device and reset the network settings if it continues. 

Keep us posted if doing that resolved the issue for you.