Our modem has been unable to connect to the internet. We have tried resetting the modem multiple times and followed the guides provided to no effect. Every time we have the modem powered on we are getting solid green for both power and LAN with a blinking green light for DS. The online and US indicating lights are both off.
I have tried using the schedule call back option with he chat and it keeps trying to re-route to the online trouble shooting page.
Was the modem working before? What happened for your internet to break?
Modem was working fine before, we have had our modem for around a year without any major issues that weren't solved by a reset.
We woke up this morning and found it had disconnected and we no longer had internet. It was working fine the night before without any issues. As far as we know there where no disruptions through the night, no signs of power outages, etc.
There might be an issue as you’re not the only one having issues. Will flag a rep.
We noticed shortly after I made the reply a rogers tech was working on the access box near the road. They appear to be gone now and our internet is back up so in our case atleast It may have been a local connection issue that is now resolved.
I have tried connecting to the internet. I'm rebooting my modem over and over again. From scratch and still nothing, how do I get ahold of A? Technician dephone me back at the very least, at this end, even though I know i've done everything
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