Hi @Yalcinos 

Will you please let us know what speeds you get if you run a speed test here https://www.speedtest.net/?

Have you tried resetting the network settings on your phone? (this will reset the saved bluetooth and wifi connections)

Hi Yes, I tried resetting network as well. 

The internet speed is always around 90-100 Mbps which should be okey to load the content. Not sure why there are some slowness. 

Koodo is using Tellus/Bell network. It shouldn't be an issue in the area where Telus signal was good. Were you testing speed indoor or outdoor? Did the issue happen everywhere you do? 

Yes, I have been testing the internet about 1 week. It happens everywhere indoor and outdoor. And I am working and living in downtown vancouver.

 

Are you using any type of VPN profile on your device. I am in the greater Vancouver area as well. I personally didn’t have issue with downtown area.

In the worst case, I recommend you visit a local kiosk there and ask a rep to check.

Hi, no i don’t use any VPN.

Are you using the normal Ookla speedtest? what was the “ping” time? I wonder if the phone didn’t share the location and your test server was off.

As I mentioned earlier, you could try to visit a Koodo location and ask someone there to check.