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Question

I couldn’t send and receive MMS

  • 28 June 2024
  • 4 replies
  • 38 views

Recently I changed my phone to unlocked phone which is Nothing phone 2a.

I just put usim into my new phone.

Everything works fine except for MMS.

I can send SMS. And also there’s no problem with using data.

There’s only issue about MMS.

I already set APN to default and reboot cell phone several times.

I tried to change APN setting, it was locked as greyed.

Please help this. Thanks.

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4 replies

Userlevel 7
Badge +4

Have you tried resetting the network settings on your phone?

Yes, I did it

But it was greyed out and locked.

I even make another APN, but I could not select this one. It's locked.

 

Userlevel 7
Badge +4

Do you have a SIM card from a different carrier? Can you try inserting it before putting back your Koodo SIM card?

Userlevel 7
Badge +4

Which phone model are you using? The issue might be problem with your phone and its compatibility with Koodo MMS server. More can be found here https://www.koodomobile.com/en/help/picturemessagingchanges