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I received Modem and booster week ago. Also received e mail for activation date . However I powered up modem and connected coaxial cable past week. Only Power light was solid green rest of other two lights were flashing green for the whole last week which is understandable as activation was not done. But on date activation also past four hrs. it is flashing green. I tried recycle power by unplugging/plugging  power cable. But no success. Calling Koodo assist is of no use automatic chat keeps on answering same thing repetitively. Booked  call back and call came from Telus! And he said its wrong number diverted to Koodo. For past 1 hr. listening the music but no reply.  

If Koodo tech support is reading this, I would appreciate live person  support.

Hi ​@Sujbharat 

As much as we want to help, we have limited access here on community when it comes to Koodo Internet.

If you followed the troubleshooting steps here  and you are still unable to use your Internet services, we recommend try to schedule a call back again with the virtual assist: https://www.koodomobile.com/en/help

Please make sure you select Koodo Internet.

Thanks for advice.  I already tried it numerous times.  But it keeps on diverting me to community. It really sticks.  Koodo online support software really sucks. My suggestion to shut down online support and add more live agent support. Why callback? Why not direct calling like Bell, Rogers, and many other companies? Having community support is good idea but not the only  support  system. Management of Koodo needs to understand that they are loosing business this way.

 

P.S. luckily (I should by Loto 649!)  I got call back and the guy patiently  listened me and tried to resolve the issue . Concluded that technician visit required to my home to check upstream line.  Hopefully  tech visit will solve the problem.

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