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I got my new phone exchanged today and Apple did not switch over my eSim before getting rid of it. Now my new phone has no sim, I have a simcard but eSim will not work unless I have my old phone or a QR code. Please help.

If the eSIM was gone with the old phone, you can’t get it back. You can’t use old QR code.

In order to get another eSIM, you would have to go to a Koodo location, buy a esim voucher and ask a rep to switch the SIM for you.


@Dinh Would I lose my phone number?


@Dinh Would I lose my phone number?

No, just give the rep your phone number and bring your id, they should be able to switch the sim for you


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