Koodo Community
Question

Extended absence not working, how to deactivate voicemail?

  • 23 February 2024
  • 4 replies
  • 54 views

I followed these intrusctions: 

Call your voicemail by holding the number 1 on your dial pad
Select option 3 to “Manage your greetings”
Select option 4 to “Manage your Extended Absence Greeting”
Select option 5 to block callers from leaving a message after hearing the Extended Absence Greeting

However this did not disable my voicemail, it works the same as before. 

How can I disable my voicemail?


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4 replies

Userlevel 7
Badge +4

Which phone do you have?

If you have an iPhone running iOS 17, the post below mentions how Live Voicemail was the culprit. To disable Live Voicemail, go to Settings > Phone > Live Voicemail.

If you want to remove the voicemail service, we can flag a rep to help you.

Thank you, but I have an android phone. I'd really appreciate it if a rep could help remove voicemail service! 

Userlevel 7
Badge +4

Thank you, but I have an android phone. I'd really appreciate it if a rep could help remove voicemail service! 

Let me flag a rep for you.

Userlevel 7
Badge +4

Hi @Dszemok 

We were unable to identify your account based on your community profile.

Please use the “Log in via self serve” option in the community login page and let us know once done.