Followed every instruction and all I’m getting is a solid red light after a few minutes of flashing green lights, any suggestions?
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Userlevel 7
+4
It seems there was no internet connection. Did they say your internet was activated? Was there any particular date for that? As well, I assumed you had coaxial cable to your home?
Userlevel 7
+4
Hi
We see that you managed to get help with our technical support in the meantime.
Let us know if you have any other questions.
Do I need a coax cable connected? It didn’t say so in the quick start manual
Userlevel 7
+4
The modem needs to be connected to the coaxial cable:
https://www.koodomobile.com/en/help/how-to-find-the-coax-line-for-koodo-internet-in-your-home
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