Hello,
I am a new customer to Koodo. Ever since I switched from my previous provider to Koodo, I am unable to use Apple’s Live voicemail.
S/w - iOS 17.4.1 (before switching to Koodo and currently on the same iOS version while reporting about this issue).
The following settings were checked by Apple tech support:
Live voice mail feature - turned on
Hey Siri - turned on
Call forwarding - turned off
Performed a network settings reset
When I was with my previous carrier, I had this same issue. All i had to do was to reach out to customer service and ask them to disable the voicemail tagged to my phonenumber. This ensured that, all the calls came into my phone’s live voicemail.
Currently , after I switched to Koodo my Live voicemail feature is not working. Requested the tech support to perform the same thing. They disabled the voicemail feature but now the calls are getting disconnected with a busy tone or “1B1 the client you are trying to reach is not available”. Tech support disabled and re-enabled the voicemail feature, requested for multiple network settings reset / reboot. Issue did not get resolved. Finally Koodo tech support concluded there is a glitch on Live voicemail feature.
When I tested the same situation, I can see that the call is getting connected to my phone number and then it tries to reach the visual voicemail but it gets disconnected.
At this point, I am very unhappy because Koodo concluded the call by saying “the issue seems to be with the live voicemail and asked me to reach out to apple tech support even after insisting that Apple tech already reviewed my settings.
Could you please check this issue for me?
