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admin pw not working for new internet

  • 9 April 2024
  • 7 replies
  • 48 views
S

Alright, so I have all the tech set-up. I am currently using my new internet right now. I want to log in to the TELUS admin page so I can change the name of my wifi and its password. At first, I didn’t realize the username was admin, so it locked me out twice. I figured out this issue, and tried three times--including waiting the required period before reentering my username and password. (And yes, I am using the admin password! I checked it carefully each time I entered it!)

What’s going on? Can someone please help?

7 replies

D
Userlevel 7
Badge +4

Are you talking about logging into the router?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
S

Yes! haha, sorry, I blanked on the word.

D
Userlevel 7
Badge +4

If you have waited the required time to try again I would unplug the router for a few mins and plug it in again.  See if this restart fixes things.  If that doesnt work you may need to complete a factory reset of the router

https://www.koodomobile.com/en/help/how-to-reset-your-modem-and-your-router

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
S

Thanks for the tip!

Hmm. I did everything you said, including the factory reset and it STILL doesn’t work??

I keep double-checking if I have entered the password correctly, and I am. I don’t know what’s wrong 😭

Maybe I should just try again tomorrow and see if that changes things. 😛

D
Userlevel 7
Badge +4

I agree Try again tomorrow.

Maybe also double check the numeral 0 and the letter O possible confusions.

Same with the number 1 and the lower case letter l and letter I

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
S

Hm. No luck.

There are no O/0s or I/1 in the password.

I even tried in a different browser and had no luck. But I copy/pasted the web link from Mozilla to Chrome and that seemed to have carried over the admin error.

I don’t know what to do! I can keep the wifi network and password as is of course, but I rather wanted to change it.

D
Userlevel 7
Badge +4

Sounds like a defective router or maybe even a router that had the wrong password on the label.

I would schedule a callback via koodo assist and see if they have a solution (like replacing the router)

https://www.koodomobile.com/en/help?autobots=rollout

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949

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