Reaching to a live agent in Koodo is near to impossible. I spoke with a live agent Kalvin Yesterday after 3 hours of wait. He reviewed my acct and told me you have an offer Samsung Galaxy S 24 FE for $0 plus $34( 39 -5) on plane plus tax. It was attractive offer and I was willing to take. Agent asked me he will call back today so you think and decide about this deal. Today as I was expecting no one called back and online I did not find that deal when I login my Koodo acct. I will now move to some other carriers company where at least one can get any help.