Recently been having a lot of issues in Self Serve with usage reports…
Times are way off or not showing at all. Anyone else have this problem know a way to fix it?
Userlevel 7
+4
Which type of usage was it? Can you elaborate more about the issue ?
Not showing any usage messages for days then when it does it only shows a few received and sent.
Call times are way off and very few showing
Userlevel 7
+4
Not showing any usage messages for days then when it does it only shows a few received and sent.
Call times are way off and very few showing
So it was message usage? Which phone are you using? are you sending by SMS or RCS or iMessage?
Not showing any usage messages for days then when it does it only shows a few received and sent.
Call times are way off and very few showing
Let me flag a rep to help you out.
Userlevel 7
+4
Hi there
We would recommend clearing the cache and cookies, try incognito mode, a different browser or device, if possible.
Check if that makes a difference in how it is shown on the account.
If it persists, even after the above actions, we would recommend to schedule a call-back with our tech team in order for them to investigate and open a ticket in regards to the situation.
I have three lines on my account I'm only having an issue with one account not showing the usage. I have cleared the cache and then everything that suggested
Unfortunately you will need to schedule a call back via koodo assist as the rep said above.
https://www.koodomobile.com/en/help?autobots=rollout
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