Title says it all. I am changing my phone plan, and when i go to check out it requires me to choose “add a sim” and then it jumps to upgrading my phone. I do not want up upgrade my phone just change the plan. The offer I am choosing is a “bring your phone” plan.
Best answer by larsend252
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+4
Hi
To view the available rate plan offers, please check the steps here while you are logged in your self serve account https://www.koodomobile.com/en/help/changing-your-rate-plan
Hi
To view the available rate plan offers, please check the steps here while you are logged in your self serve account https://www.koodomobile.com/en/help/changing-your-rate-plan
Yeah i did that, however the plan was not shown, probably because its a “new deal”
+4
Which plan are you on? And do you currently have a Tab with Koodo?
As well, which plan did you see and want to switch to?
Hi
To view the available rate plan offers, please check the steps here while you are logged in your self serve account https://www.koodomobile.com/en/help/changing-your-rate-plan
Yeah i did that, however the plan was not shown, probably because its a “new deal”
This explains your initial problem with making you add a sim or upgrading a phone. The “new deal” sounds like a promo offer for new customers. So to see this plan and to add it, you are signing up as a new customer. You are not changing your plan.
Hi
To view the available rate plan offers, please check the steps here while you are logged in your self serve account https://www.koodomobile.com/en/help/changing-your-rate-plan
Yeah i did that, however the plan was not shown, probably because its a “new deal”
This explains your initial problem with making you add a sim or upgrading a phone. The “new deal” sounds like a promo offer for new customers. So to see this plan and to add it, you are signing up as a new customer. You are not changing your plan.
You were right, I called any they cleared that up. I was able to get a good deal with the retention team, thanks for your help!
Which plan are you on? And do you currently have a Tab with Koodo?
As well, which plan did you see and want to switch to?
It was a promo offer… i got it cleared by calling and they offered it to me! Great service at Koodo
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