I activated a new koodo account 3 days ago, but there was an issue installing the esim (not an issue porting the number). So I went to a koodo store and picked up a new physical sim, which they said I could change over using self serve. However, because my number has been ported in to koodo and I have no working sim, I can’t verify myself with a text. When I tried to schedule a call back (using a friends phone since I live alone and don’t have another phone) 2 days ago (on a saturday) I was on the phone with a customer service rep who was not helpful in the slightest (basically useless) so she forwarded me to tech support where I waited on hold for 2 wonderful hours before being disconnected.

Now, my account is older than 48 hours but when I try and change my sim it still gives me the same error that I can’t verify my account because my email has been active for less than 48 hours. I can’t schedule another callback because I don't have another phone, the people in the store are all but useless at solving any real problems and I can't port out to another provider since without having any service.