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I subscribed to Stream+ a week ago and my card has been debited. I got the activation email for Netflix, Prime and Disney to activate my accounts. I was able to activate and link my existing Netflix account. However, the activation didn’t work for Prime and Disney. Each time I click on the “Activate now” button in the email and I login to my Koodo account, the system doesn’t load my subscription page, rather it returns an error ”Sorry, your subscriptions list is not available at this time. Please  try again or check back later.” I’ve called customer support and the activation emails were resent, but the issue persists. It’s frustrating that a simple process is becoming very complicated, especially being a new Koodo Subscriber. Please help in addressing this as quickly as possible.

Let me flag a rep to help you out.


Hi @Shola 

We were unable to identify an active subscription, however we’d like to investigate this further.

Will you please share a screenshot of the charge for the Stream+ subscription on your CC statement? Please hide any personal information.


 


Hi Find a screenshot of my CC transactions. As you can see, I got charged for streamplus and prime on the same day.


 


That’s the screenshot of the error I got when I clicked on the “Activate now” link I get in the email.


@Flo Koodo Please let me know if you need any other details.


Hi @Shola 

Thank you for the screenshot!

We have sent you a PM so we can confirm some more details, please check your community inbox when you get the chance. 


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