I tried to find some kind of feedback form or email, but there's nothing. Is Koodo aware of how poorly their mobile website functions? I can't comment on the desktop version as I don't use it, so I'm not sure if it has the same problems.
After logging in it will often prompt me to log in again, when I'm just moving between pages. When I do log in again, half the time it pops up that page asking me if I'm trying to buy a new phone for myself or add a new line, even if I was just trying to navigate the self serve section.
There can be oddly long loading times when logging in, or moving between pages.
When you're looking at phones and have it filtered (to only show you Samsung phones, for example), if you click on a phone to check it out then go back to the list of phones, any selected filtering has been erased.
When you open the menu to click on the help section, more often than not the listing under 'Help' just displays a URL that doesn't function as a link. If you try to click it, it takes you to your account. It's a crapshoot as to whether or will actually have the proper button to take you to the help section.
These have all been issues for a long time, and I'm wondering if Koodo is even aware of them, or if they have any intention of fixing them. It makes using the site a very frustrating experience.