I subscribed to Stream+ earlier today at $15/m then a few hours later I received the promo code for the $10 Stream+ offer. I tried the self serve and could not apply it to my existing purchase. I requested a call back from Koodo Assist, was told I needed to cancel my subscription and re-purchase a new one to be able to apply the code. I was able to cancel, however, when I “shop” and try to order it again, the system says I already have this service (expires April 28); the only option that is offered is a “renewal”. I clicked on the button but nothing happens. So much for customer service 🙄. Anyone able to help out? Thanks
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Userlevel 7
+4
Koodo subscription is like prepaid service, you paid a month in advance. If you canceled it, you would be able to use it until the end of your billing cycle https://www.koodomobile.com/en/shop/subscriptions/terms/streamplus
I guess you can wait until the next bill cycle and use the promo code at that time
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