Skip to main content

I am trying to swap my SIM card and I’m not receiving the email verification and I can’t send it though sms because I’ve lost my phone and original SIM card. I had a spare phone and I’m trying to set this new SIM card up to get my number on it 

Hi @Kcan 

We are sorry to hear you lost your phone.

Have you checked the spam folder for the email verification? 

Yes i’ve checked all the folders in my mail. I have a call back frequested for tomorrow but for my job i need  a phone at all times. Very unhappy with koodo customer service and Koodo Kiosk as they told me they were unable to help me until I get a verification code.

 

Terms & Conditions