Hi ​@Internet_User 

Just to confirm, you are able to log into your self serve but the subscriptions don’t show?

If yes, can you please share a screenshot of what you see?

Please mask any personal details, since it’s a public forum.

Try clearing your browser’s cache or trying on a different browser to see if you can see your subscriptions

Clearing the cache did not work. Does not work on Chrome/Edge or Firefox.

​@Internet_User When did you notice this error?

Do you have an active subscription at the moment, Koodo Internet or Stream+?

This error has been there for over a week now. I do have an active subscription. I have Koodo Internet bundled with my Telus cell phone.

So the internet is the only Koodo service you have?

Are you trying to cancel the internet subscription?

I initially wanted to just change the credit card on the account, but since I can’t even do that...sure...cancel the Internet subscription.

You will need to request a callback via Koodo assist to have a rep reset your account so you can see your internet service subscription

https://www.koodomobile.com/en/help?autobots=rollout