I am little confused by the description of the issue. Are you a prepaid or postpaid customer?

Postpaid customer should use their email to log into self-serve. Do you happen recall your email when you activate with Koodo?

@RajG You need to use your hotmail email to sign in to your Koodo account. That is what we have on file. With that email address you will be able to access your account and see all the details.  You logged in to this forum  with a gmail account. 

Yes, I have 2 accounts made not by myself, but reps at Telus/koodo. I have two accounts with you on .hotmail and  gmail. I wanted to merge the two. The possibility of bringing the two would make it easy for both sides to track events and info online. Please make effort to merge them. I had told the internet reps that I have mobile plan too. I fact the internet called me knowing I had mobile plan taken a few weeks earlier. As per the mobile bill, I haven’t used taxi and 411 at all. This charge should. Be struck off. Please review the bill and update so that I can pay by deadline. 

You’re saying a Koodo/Telus rep registered an email on your behalf? Are you not able to log in to these email accounts? You’re being asked to log in to the other one to view more details and for reps here to assist better.