I am little confused by the description of the issue. Are you a prepaid or postpaid customer?

Postpaid customer should use their email to log into self-serve. Do you happen recall your email when you activate with Koodo?

@RajG You need to use your hotmail email to sign in to your Koodo account. That is what we have on file. With that email address you will be able to access your account and see all the details.  You logged in to this forum  with a gmail account. 

Yes, I have 2 accounts made not by myself, but reps at Telus/koodo. I have two accounts with you on .hotmail and  gmail. I wanted to merge the two. The possibility of bringing the two would make it easy for both sides to track events and info online. Please make effort to merge them. I had told the internet reps that I have mobile plan too. I fact the internet called me knowing I had mobile plan taken a few weeks earlier. As per the mobile bill, I haven’t used taxi and 411 at all. This charge should. Be struck off. Please review the bill and update so that I can pay by deadline. 

You’re saying a Koodo/Telus rep registered an email on your behalf? Are you not able to log in to these email accounts? You’re being asked to log in to the other one to view more details and for reps here to assist better.

I made both accounts. My Hotmail account has access to my internet plan and the gmail account for my mobile plan. The internet rep wanted me to make separate account so I made the gmail account. I was wondering if it could be brought under the same account. I got internet plan as a bundle but because the internet reps asked for a different account I opened the gmail account. Please let me know if a single account is possible.

secondly, I checked the mobile bill and I found that I have been charged for 411 and #TAXI. I haven’t used those two services. Can I know why I am charged for those services i haven’t used? 
 

is it not possible to talk with a customer service rep directly about this bill? Please provide me a line to contact or can I visit a koodo booth/office.

Are you having an internet account with Telus? if so, it can’t be combined with Koodo cellular service. Telus and Koodo brands use 2 different system.

Regarding the 411 and Taxi, did you dial 411 and/or #TAXI (#8294). I recommend you check the Koodo pdfbill to see the actual date and time of those call and check your phone dialer to see if you used.