https://www.theprogress.com/news/cell-service-down-in-agassiz-seabird-island-7605371 Why is there no way to access this information from Koodo? Why is there no support from a human other then a callback? You can’t call me back if there is no cell service… Koodo some customer support updates are maybe a good idea! Live chat? AI question box on the self serve page! AI not your useless script based bot chat.

If there was an outage, you can find the status of it here https://www.telus.com/en/bc/outages

If the issue was from a disconnection of the cable, I don’t think they can do much except waiting for it to be repaired by Telus unfortunately.