Hi @customer26 

If you plan to return, we recommend checking the Seasonal hold plan conditions https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling?srsltid=AfmBOoqm2WOT6hARLKSNakIpScRmXNr2686qsE_ksnDaT2MayPI4tHeE

If you wish to proceed with the cancelation, please send us a message on social media.

Hi there,

For cancellations when you're out of country you actually have to speak with a rep through koodo's social media profiles. If you scroll to the bottom of this page, there are associated logos with their Facebook and X (twitter) accounts where you can message a rep. I hope this helps

Edit: seems like Flo got too it whoops

Thank you! I’ve cancelled with a FB rep.