Hi there,

Whenever you access your koodo self serve, does it say anything about a past due balance or if the account is suspended?

Hi,

it says my account has been cancelled and I received a message asking me to port my number to Telus, I never initiated that port but now I’m stuck without a phone number or data, and I have pressed Yes to the message neither.

*I haven’t pressed yes sorry

Oh in that case you may have been a victim of fraud, do not press yes on the port message as someone attempted to port you to Telus. Do you know anyone else who has access to your account number / koodo account details?

If a rep sees this on here they will PM you for more details. Also if youre able, you should change your koodo self serve password as soon as you can.

Hi there ​@Suenique 

We can definitely look into that for you. As we require additional information, we sent you a private message. Feel free to respond whenever you have the time.