With 3 kids on mobility plans there is a good chance that someone will loose their phone. I have read several articles on what to do but I would like a definitive answer on how to activate a new card when the phone is lost so I can be ready. Some articles say you cannot do it yourself.
Scenario 1: Is this correct? If the phone is lost I can suspend phone service in self service and then I can unsuspend in self service if found.
Scenario 2: Is this correct? Phone is lost. I suspend phone service in self service until I buy new phone. I buy new phone and new SIM card. I unsuspend phone in self service. I activate new SIM card in self service. I put SIM card in new phone and reboot.
Can all this be done by myself in self service or do I need to talk to a Koodo rep? Am I missing anything?
