Skip to main content
Koodo Community
Community

Well, the saga of disappointment with Koodo continues. 

After a huge battle with Koodo two weeks ago, to purchase new phones and set up a plan, they now can’t tell me if they have one of my two phones on the way.

Yesterday, I received a package from a courier with one phone. I had ordered TWO phones. I checked with the courier to see if there was a second package for me, and they didn’t have anything else at that time. 

Spoke with Koodo today.. two different agents could not determine if TWO phones were sent out. How is that even possible? Then, they put the responsibility on me, to contact the courier and see if there is a package for me. I was not provided a tracking number, nothing. 

Completely unprofessional. This is literally mind boggling how brutal Koodo is at taking care of their customers. 

If this does not get resolved by next week, I will be contacting Consumer Protection BC, and cancelling my accounts with Koodo.

I’ll flag a rep to assist. It may well require further followup with the webstore directly. I’m surprised to ehar that you’re supposed to do the followup with the courier if that’s something that’s required.

I did speak with a rep from the webstore, someone named “Allie”, and she prompted me to follow up with the courier. 

Thanks for flagging this for follow up.

Hi ​@odds we saw you spoke to one of our agents and she was able to provide the tracking number for the second package. The status on Purolator is currently ‘Delayed in transit due to disruption’, updated today at 5 AM, hopefully they’re able to deliver soon!

Weird she wasn’t able to relay that information to me. 

Can someone please provide me with the tracking number, so I too can monitor where the phone I paid for is?

Apologies for the misunderstanding, from the note on the account we understood the agent gave you the tracking number. We’ve sent you a private message with the number. 

Reply


Terms & Conditions
Koodo Community