I’m transferring from Public Mobile and I keep getting the above error when I enter in either my account # OR my IMEI #. I’ve searched for articles on this site, but they all seem unanswered.
I’ve tried using only the 9 digits, but it’s all numerical so I don’t think that advice was meant to work for me anyways.
Any help you can provide on this would be greatly appreciated.
+4
Are you going from Public Mobile to Koodo prepaid or postpaid?
I have the same problem. My imei number isn’t accepted. I’m coming from a Public Mobile monthly account.
+4
Hi
We can see that you managed to get your phone number ported over to Koodo.
Let us know if you have any other inquiries :)
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