Yesterday I had a problem with my card payment and my home internet was suspended. I changed the card at the same time and made the due payment. However, the internet did not return and the website says that everything is ok. Everything is also ok on the modem lights. All the support is horrible and I only speak to boots or people on the phone who cannot provide proper support. Is there any way to talk in an online chat with a HUMAN?
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Hi there
Unfortunately we have limited access to Koodo Internet service here over the community. As you already made the payment, did you try to reboot the equipment ? I’ll include the steps here: https://www.koodomobile.com/en/help/how-to-reset-your-modem-and-your-router
Yes. I did all the internet tests, cable tests, lights checks. I turned everything off and on again. I reset it. And now the system is saying that it was not paid and I paid and it was deducted from my account. I am surprised how a system can be so bad. Is there a human chat? For the love of God.
Got it. We do not have a chat option for Koodo internet.
We would recommend scheduling a callback through our Koodo Assist and speak with our dedicated Koodo Internet team so that they can look into the situation in order to find a resolve.
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