Skip to main content

I’m new to Koodo. I’m using my own device to set up new SIM card. 
I’ve followed the instructions on how to transfer my current number from my previous provider to Koodo. 
When the initial text came through, i texted ‘yes’ as instructed. 
After responding to that text, I installed the SIM card from Koodo into my device as instructed. 
Almost 4 hours later, I have yet to receive a confirmation or a ‘welcome to Koodo’ text message to let me know everything worked. 
when logging on to the Koodo website, the temporary phone number I was provided with has been replaced by the phone number I wanted transferred over. When I log into my previous providers app, it says my service is cancelled. 
I booked a call back appointment with Koodo but never got a call. 
I just want to find out if my phone is working with this new SIM card with my old number. 

Help? Anyone? 
thank you!!

Hi there @britv 

We verified the account and it shows that the port was completed successfully and there are no errors present.

 

We would recommend resetting the network settings of the device and test.  
We are limited to some actions here, over the Community, however, our over the phone agents can assist you with further troubleshooting the situation, if it persists. A call-back can be scheduled to an alternative number, if required. 

Thanks Darius! 
I had scheduled 2 call-backs with Koodo today and both times I had scheduled they did not call me. So I thought this community thing was my next best option. 
And I was right! I’m relieved knowing it worked and I thank you for your message!! :) 
 

Terms & Conditions