Hi. So, my phone was unlinked without authorization. I cannot call, text, or use data. I was sent an email with a link to the callback site, and had a callback scheduled. However, since I cannot use the phone services, the callback did not happen. The callback link now takes me to the Koodo homepage. How do I link my account and restore my services?
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Could you share a screenshot of the email you were sent?
Are you unable to login to self serve as well now either?
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