I have an old email that was originally used when I signed up for Koodo as a monthly customer. I want to delete this email account but cannot since it still receives the email alerts for koodo payments. I have changed my email to a new one for the koodo login and also within the self-serve, account, my-profile, security. But I have not received any notification that my email was changed and my payment alerts still go to my old email address. I have used this page to check if my email is set to the new address (and it is) and have tried setting a new address but, again, nothing changes. https://www.koodomobile.com/en/help/changing-your-self-serve-email
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Userlevel 7
+4
Hi
If you go to the ebill alerts page, so you see there the old email?
If yes, if you disable the notifications by email and then re-enable them, does the email get updated?
Here you can find more details https://www.koodomobile.com/en/help/go-paperless-e-bill
Hi, Thank you for the info. I did find the location under overview, bill details, bills, bill notifications. The email for all my accounts was already set to the new email. I checked the box and selected confirm which was apparently successful for each account. I have received no email alerts to my new email in case I was supposed to. I will wait and see if this worked on the next round of bills.
Userlevel 7
+4
Thanks for checking,
We have checked on our end and we see the ebill notifications are now set on the same email address that you switched to for the self serve login. The ebill notifications should come the new email moving forward.
Thank you.
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